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| When Service Advisors Diagnose |
It happens every day in service drives across the country. Advisors jump to conclusions or make assumptions about a problem with a customer’s vehicle. Unfortunately, this can lead to challenges in customer satisfaction and lower profits for the dealership.
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| Delivering Results in Service |
It's more than handing them back their keys
Returning the vehicle to the customer after completing maintenance or repairs should be given top priority. It's another "moment of truth" and a vital customer contact opportunity that is often given little attention.
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| How to Start the New Month
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Every month it’s the same old thing- scratch, claw and scramble to hit the numbers; rush around like maniacs trying to complete dealer trades, send drivers to customer’s homes to get contracts signed, and burn out the F&I managers with an over-promised delivery schedule.
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| The Writing on the Wall |
Consider the messages you're sending to customers
Frequent readers are familiar with our position on the use of proper words and the importance of body language in building rapport with customers. But one thing we haven't addressed much is the subliminal or hidden messages your showroom may be delivering.
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| Increasing Your Net Worth |
Giving more than you're paid for earns huge dividends
You hear people complain all the time that they're not getting paid enough for what they do. I say the answer to that dilemma is to do more than what you're paid for and watch the investment pay off.
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| AutoCast - When Your Sales Manager's a Jerk |
What do you do when your boss is tough to work for?
We?ve all had them: Managers who make going to work a reason to call in sick. They're the ones who know it all, slam you in front of co-workers, and tell you to 'get the *%@$# out of my office and sell a *&^%$ car!'
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| Make Managing Finance a Tag Team Event
Teamwork helps your F&I office succeed |
You come in late Monday morning after a busy weekend and your finance partner is standing there looking at his or her watch. Your partner can’t wait to get out the door, and the moment you arrive he or she disappears.
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Please contact us anytime:
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