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| How to Start the New Month
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Every month it’s the same old thing- scratch, claw and scramble to hit the numbers; rush around like maniacs trying to complete dealer trades, send drivers to customer’s homes to get contracts signed, and burn out the F&I managers with an over-promised delivery schedule.
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| Of Course I Asked for the Sale... Or Did I? |
As salespeople and sales managers, we often scratch our heads...
and wonder why that customer didn't buy. We followed the process from start to finish, and the customer still left without the new vehicle. Statistically, NADA states that we only close 14%-15% on average, of first "ups."
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| When Your Sales Manager's a Jerk |
What do you do when your boss is tough to work for?
We've all had them: Managers who make going to work a reason to call in sick. They?re the ones who know it all, slam you in front of co-workers, and tell you to 'get the *%@$# out of my office and sell a *&^%$ car!'
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| Who Does This Guy Think He Is? |
Successful strategies for dealing with the factory rep.
When I'm training, one of the first questions I'm often asked by sales people is "have you ever sold a car"? It's an understandable question which, fortunately, I'm able to answer in the affirmative.
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| Larry Fette |
Teacher, mentor, extraordinary dealer principal (Fette Ford, Clifton, NJ)
“Be open to your dreams. Embrace that distant shore. Because our mortal journey is over all too soon.”
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| Are You a Ford or Lincoln Mercury Dealership? |
Auto University's powerful Service Process Training is the perfect partner to transform your Ford service team into a lean, customer-focused machine! Our Certified Coaches are deeply experienced in FCSD's Multi-Point Inspection, Genuine Scheduled Maintenance and Factory Authorized System Check tools. Every business day more and more Ford and Lincoln Mercury dealers, from coast to coast, are taking their fixed operations to a whole new level.
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