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| Leasing Makes its Grand Return |
Are You Prepared for Ripening Market Conditions?
Interest rates are climbing. Energy costs have gotten the attention of every North American who does not live in a cave. Long term financing has put the majority of retail auto customers in an "upside down" position. The Middle East situation is volatile and unstable as a source of petroleum.
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| Delivering Results in Service |
It's more than handing them back their keys
Returning the vehicle to the customer after completing maintenance or repairs should be given top priority. It's another "moment of truth" and a vital customer contact opportunity that is often given little attention.
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| How to Start the New Month
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Every month it’s the same old thing- scratch, claw and scramble to hit the numbers; rush around like maniacs trying to complete dealer trades, send drivers to customer’s homes to get contracts signed, and burn out the F&I managers with an over-promised delivery schedule.
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| The Monday Morning Walk |
Most people resolve to walk every day to lose weight or lower their cholesterol.
You should resolve to take a walk every morning to increase your sales! How often do you walk your inventory? If you're not walking the lot each and every day, you're risking your financial health.
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| Increasing Your Net Worth |
Giving more than you're paid for earns huge dividends
You hear people complain all the time that they're not getting paid enough for what they do. I say the answer to that dilemma is to do more than what you're paid for and watch the investment pay off.
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| AutoCast - When Your Sales Manager's a Jerk |
What do you do when your boss is tough to work for?
We?ve all had them: Managers who make going to work a reason to call in sick. They're the ones who know it all, slam you in front of co-workers, and tell you to 'get the *%@$# out of my office and sell a *&^%$ car!'
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| The Importance of Building Customer Relationships |
While I was in University my Dad bought me a second-hand Chevy Cavalier.
I clearly remember Dad's reaction the first time I had a major problem with it! Before calling him for advice (I was in a time crunch preparing for a road trip), I took the car to an independent shop rather than a dealership, thinking I would save some money.
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