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 Improve Your Acura Client's Service Experience!
Auto University has a powerful facilitation team who is able to deliver on-site learning for your entire Acura organization. Request info
Ensure a positive Acura ownership experience with exceptional value that creates Lifetime Owner Loyalty.
Auto University transforms the culture of your Acura service operation into a smooth machine geared to retain clients and grow your bottom line:
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 Dramatically Increase Labor Sales
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Improve Parts Sales
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Improve R.O. Efficiency
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Skyrocket Client Satisfaction
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Strategic Appointment Setting Tools
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Implement a Pre-Work Order Process
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100% Walk-around with Every Client
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Properly Present a Menu - Every Time
The Difference
"On-Site and Hands-On Dedication"
Your service operation is the key to driving the growth of your dealership. Only when every point of client contact is finely tuned can you build client loyalty, the key to growing your Acura dealership.
 Auto University will train and motivate your entire Acura service staff. From Technicians and Cashiers to Service Managers and Fixed Operations Directors, our expert professionals give your service operation a complete alignment, forever altering the way clients are treated.
Auto University is on-site and hands-on, giving your Acura staff complete focus and dedication. With Auto University, your service staff becomes a service team, and your service department becomes a service environment that increases client satisfaction, builds loyalty and attracts a new business.
Far from a short-term solution, Auto University trains your service force for the long road ahead.
Phase 1 - Installation Request Info
Initial Dealership Installation and Service Transformational Coaching
 During our initial week installation, our highly skilled and experienced coaches will work with your managers, customize the training and focus on the priorities of your Acura dealership.
Your tailored Acura dealership Service Process Training installation begins with a kick off workshop designed to excite, energize and educate your entire dealership team through intensely powerful client-focused process training.
With on-site real time coaching, your staff will immediately see how clients respond to the new way of doing business. This immediate, positive feedback reinforces behavior, which ultimately creates an ongoing cultural change within your dealership.
Phase 2 - Sustainment Request Info
Follow-up In-Dealership Coaching:
Auto University understands that most training programs fail not at the outset, but over time as dealership personnel changes, newness wears off or value is forgotten. For these reasons, Auto University employs a comprehensive and metric-driven sustainment process at your Acura dealership to ensure the benefits of Service Process Training endure indefinitely.
The Results
 "Loyalty Provides The Greatest ROI" Request Info
Dealers who have invested in Service Process Training have experienced significant increases in hours per RO, CSI scores and repeat and referral business. In many cases, the return on investment is recovered during the first week of training.
Our Service Process Training program produces the most highly trained, highly skilled and client-focused service personnel possible. Our coaches facilitate a professional environment that increases company profits and client satisfaction. As a result of the cultural change your Acura dealership will experience through our training, you will gain increased client loyalty, improved client satisfaction (CSI) and greater vehicle sales.
Click here to request more information! |
