It's been over 25 years since Fred Beans put his name on the sign at the Doylestown Ford dealership in Bucks County, Pennsylvania. What began in 1959 at The Big Oak Service Station near Yardley with 2 employees has grown to 22 dealerships and over 1000 employees, all dedicated to customer satisfaction.

"We were in the service business in 1959 and we're still in the service business", Fred Beans likes to say.

To that end, Fred Beans has been committed to implementing customer focused processes at each of his Fred Beans Family of Dealerships so that every customer will experience the best possible service. In fact, he’s so committed to the idea of customer service that he and 140 of his team members spent last week developing their skills and improving their processes with Ted Ings at his Service Workshops.

“Fred Beans is a remarkable man”, said Ings. “He’s a real car guy who is highly respected in the industry and dedicated to each and every customer.”

Fred had been searching for a service process that met his customer satisfaction standards for about a year. After he sat in on a Ted Ings Workshop in March, he knew he’d found what he was looking for. "We strive to make our stores a destination, a place where our customers feel comfortable and are served efficiently and with respect", says Fred Beans.

For more information about the Fred Beans Family of Dealerships, check out their website at fredbeans.com.

If you’d like information on how to improve profits and customer satisfaction through our sales, service, parts or financial services process workshops click here.