The Auto University team has the luxury of spending time with top industry professionals every week, so we get to see the trends first hand. Some of those trends lead to a transformation in the industry because they lead to improved customer satisfaction and increased profits. One such trend is the Walk Around in the service drive.

Now many will say this isn't a new idea. And while the idea of a Walk Around isn't new, the use of it with 100% of the customers, 100% of the time is very new. We began implementing this strategy during our in-dealership consultations and we found that as the percentage of Walk Around's increased, so did the business. In fact, last week Jordan Ford set an all time record for service hours after increasing their walk-around's to 98%. And the dealership has been around for over 20 years.

Virtually every manufacturer has identified the benefits of the 100% Service Walk Around and is implementing it as part of their service process strategy. Included in the strategy is the use of a simplified menu and inspection process which we also train in our workshops and in-dealership consultations. These strategies work! This is why they will soon be the rule and not the exception.

Challenge to Auto University Trained Service Teams

You have been given the advantage of learning how to deliver this process in advance of the industry trend. You've seen the results and you know the benefits. So work with your team to bring everyone up to speed by delivering the process to 100% of your customers 100% of the time. If you don't, you run the risk of losing your customers to the dealerships who are about to implement this strategy.

Would you like to get ahead of the trend? Call us today about implementing the industries best Service Process at your dealership.