Debra brought her 626 in on a Tuesday afternoon in February during the Mazda Professional Selling Skills implementation week with Auto University. She had just changed her oil at Wal-Mart and was advised by one of their service personnel that they had identified an oil leak that would need to be addressed at the Dealer.

Debra had been a customer at Brown & Wood Mazda Jeep, but had not visited for service in over 17 months. Being concerned with Wal-Mart’s findings, she immediately headed to the dealer in hopes for a resolution to her concern. Scott, a Service Consultant, greeted Debra at her vehicle and, although she did not have a reservation, Scott provided her with the Full Circle Service experience. Scott started with a value presentation walk around, advised the customer of a tail lamp being out (found during the walk), and also gave her a copy of the Full Circle Service Report Card, informing her that this was a complimentary inspection and he would report any findings back to her.

After replacing a faulty drain plug ring to repair the oil leak, Debra was contacted by the Service Manager (Jesse) who informed her about resolving the oil leak. He also advised her of much needed brake work, and worn wipers in addition to the previously mentioned tail lamp bulb. After authorizing the work, Debra proceeded to tell Jesse that she was so  impressed with how she was greeted, the walk around of the vehicle (which had never been done before), and that she had never been treated like she was that day by ANY service personnel since she had been driving a car. "I’ll be back", she said "And I’m sorry I ever took my work elsewhere!"

Now that’s Mazda’s Full Circle Service!!

1-800-967-7712