For the past year we’ve provided testimonial stories, video clips and other evidence to show you that our service drive process works, especially in the sixty plus Mazda retailers we’ve recently installed.

Here are a few more comments from customers and service personnel who’ve experienced our approach to service:

• "I liked the fact that he went over the details with me first, and not after it was serviced. All in all, every experience at (Cory Fairbanks) Mazda’s service department has been a good one for me. I really trust them with my car, and I will buy my next car from Cory Fairbanks Mazda" - Rita Schneider, Longwood, Florida
• "We think the process is a great… I fully believe that this program will work and if it fails it is not the program it is the people working it." – Jesse Boyd, Brown and Wood Mazda
• "You come in and they know you’re going to be here. They have the necessary paperwork ready and they just take care of you…these people kinda go over backwards to take care of the customer!" – Oney Kasem, Customer, Northpark Mazda/Lincoln Mercury
• "We’ve definitely increased our tire sales, along with transmission flushes and coolant flushes." – Vance Johnson, Jim Ellis Mazda

Still not convinced? Then here are some numbers from a recent installation at Eich Mazda:

Prior to MPSS:	After install MPSS first month:
RO Count: 285	RO Count: 285
Labor $: $19,671	Labor $: $ 26,331
Parts: $ 16,183	Parts: $ 22,900
HPRO: 1.14	HPRO: 1.42
ELR Customer: $ 44.12	ELR Customer: $ 49.21

Service drive training is of vital importance to providing customers with a consistent service experience, so if you’re still not convinced that your dealership could benefit from this training, then please tell us why not. We’d like to understand your point of view.

Contact Gene Girdley at gene.girdley@autouniversity.com