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Auto University Course Strategic Sales Greetings (SC326) By the end of this course you will: Review the most common types of difficult greetings Learn strategies for taking control of the process Understand how to respond to specific customers statements Be prepared to increase your closing percentage of first time customers

Jiffy Lube Vs The Dealership Effective Communication Skills	Fear Factor When to Ask for Referrals
The Open Ended Close Make Managing Finance a Tag Team Event	Using Proper Tools is like Keeping Your Guard Up It's Not My Job
The Great Escape Adapting to the Internet Customer	No "Let Down" from U.S. Men’s Hoops Great Leaders Are Made, Not Born

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