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Courses
College of Automotive Service Advisors
Powerful tools to increase sales and customer satisfaction on the service drive.
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Greeting the Service Customer
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Value Building Service Strategies Part 2 (SA504)
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Value Building Service Strategies Part 1 (SA503)
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Maximizing the Reservation Process (SA518)
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Connecting With Customers (SA520)
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Maximizing Your Market Potential (SA519)
"The Real Competition"
Cash Flow or Cash Cow?
Shameless Self Promotion
Ben Franklin's Balancing Act
Four Phases of Finance Series - Part Four
"On Dasher, On Dancer…"
Evaluate Yourself as a Manager
Slow Time in Service?
Proper Service Greeting
What I learned at Point Guard College
Rick McGill’s Airport Toyota
Customer Satisfaction is a Commitment, Not a Score
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