 |
| When it's Time to Fire the Customer |
Not everyone is satisfied. Creating customer satisfaction should be the goal of every dealership. Research suggests that customers who are happy with their service experience will return in the future and refer up to 5 other people to your shop. But most customers who are unhappy will never come back, and they'll tell up to 8 people not to do business with you.
FULL STORY
|
 |
| Delivering Results in Service |
It's more than handing them back their keys
Returning the vehicle to the customer after completing maintenance or repairs should be given top priority. It's another "moment of truth" and a vital customer contact opportunity that is often given little attention.
FULL STORY
|
 |
| How to Start the New Month
|
Every month it’s the same old thing- scratch, claw and scramble to hit the numbers; rush around like maniacs trying to complete dealer trades, send drivers to customer’s homes to get contracts signed, and burn out the F&I managers with an over-promised delivery schedule.
FULL STORY
|
 |
| The Monday Morning Walk |
Most people resolve to walk every day to lose weight or lower their cholesterol.
You should resolve to take a walk every morning to increase your sales! How often do you walk your inventory? If you're not walking the lot each and every day, you're risking your financial health.
FULL STORY
|
 |
| Increasing Your Net Worth |
Giving more than you're paid for earns huge dividends
You hear people complain all the time that they're not getting paid enough for what they do. I say the answer to that dilemma is to do more than what you're paid for and watch the investment pay off.
FULL STORY
|
 |
| AutoCast - When Your Sales Manager's a Jerk |
What do you do when your boss is tough to work for?
We?ve all had them: Managers who make going to work a reason to call in sick. They're the ones who know it all, slam you in front of co-workers, and tell you to 'get the *%@$# out of my office and sell a *&^%$ car!'
FULL STORY
|
 |
| The Painful Truth about Time |
Staring at the soil won’t make the tree grow faster
Some things grow quickly, but they’re either easily uprooted or we call them weeds. Things that last need time to take root before they sprout, and more time before you see any fruit. And we can’t stand it! We want what we want and we want it now.
FULL STORY
|
|
|
|
Please contact us anytime:
|
|
