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| When Service Advisors Diagnose |
It happens every day in service drives across the country. Advisors jump to conclusions or make assumptions about a problem with a customer’s vehicle. Unfortunately, this can lead to challenges in customer satisfaction and lower profits for the dealership.
FULL STORY
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| Process Amnesia |
By: Ted Ings, Auto University President
The walk-around is the one process you can implement this year that will make a major, positive impact on your customers, your profitability and the way you do business! It was early Monday morning. The service door had opened late and a long line of loyal service customers, most of who felt they already waited too long and needed to get to work.
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| The Great Escape |
Do you know why your customers are leaving?
I learned early in my management career that the key to increasing sales performance in my dealership was to understand why customers were leaving and to develop strategies to address the key reasons.
FULL STORY
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| When Your Manager Disappears |
Next to the promise of death and taxes
There is one thing certain in the car business: Management Change. How you handle the changes will have a significant impact on your success, so it's best to know what to expect and how to handle yourself.
FULL STORY
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| Increasing Your Net Worth |
Giving more than you're paid for earns huge dividends
You hear people complain all the time that they're not getting paid enough for what they do. I say the answer to that dilemma is to do more than what you're paid for and watch the investment pay off.
FULL STORY
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| AutoCast - When Your Sales Manager's a Jerk |
What do you do when your boss is tough to work for?
We?ve all had them: Managers who make going to work a reason to call in sick. They're the ones who know it all, slam you in front of co-workers, and tell you to 'get the *%@$# out of my office and sell a *&^%$ car!'
FULL STORY
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| Success is M.O.N.E.Y.
The Chaplain of Bourbon Street |
Attend an Auto University training event and you're guaranteed to hear the name Brother Bob Harrington at least once. The 79 year old "Minister of Bourbon Street" is often quoted in our materials and referred to when we speak about goals and success.
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