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 Improve Your Honda Customer's Service Experience!
Auto University has a powerful facilitation team who is able to deliver on-site learning for your entire Honda organization. Request info
Ensure a positive Honda ownership experience with exceptional value that creates Lifetime Owner Loyalty.
Auto University transforms the culture of your Honda service operation into a smooth machine geared to retain customers and grow your bottom line:
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 Dramatically Increase Labor Sales
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Improve Parts Sales
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Improve R.O. Efficiency
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Skyrocket Customer Satisfaction
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Strategic Appointment Setting Tools
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Implement a Pre-Work Order Process
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100% Walk-around with Every Customer
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Properly Present a Menu - Every Time
The Difference
"On-Site and Hands-On Dedication"
Your service operation is the key to driving the growth of your dealership. Only when every point of customer contact is finely tuned can you build customer loyalty, the key to growing your Honda dealership.
 Auto University will train and motivate your entire Honda service staff. From Technicians and Cashiers to Service Managers and Fixed Operations Directors, our expert professionals give your service operation a complete alignment, forever altering the way customers are treated.
Auto University is on-site and hands-on, giving your Honda staff complete focus and dedication. With Auto University, your service staff becomes a service team, and your service department becomes a service environment that increases customer satisfaction, builds loyalty and attracts a new business.
Far from a short-term solution, Auto University trains your service force for the long road ahead.
Phase 1 - Installation Request Info
Initial Dealership Installation and Service Transformational Coaching
 During our initial week installation, our highly skilled and experienced coaches will work with your managers, customize the training and focus on the priorities of your Honda dealership.
Your tailored Honda dealership Service Process Training installation begins with a kick off workshop designed to excite, energize and educate your entire dealership team through intensely powerful customer-focused process training.
With on-site real time coaching, your staff will immediately see how customers respond to the new way of doing business. This immediate, positive feedback reinforces behavior, which ultimately creates an ongoing cultural change within your dealership.
Phase 2 - Sustainment Request Info
Follow-up In-Dealership Coaching:
Auto University understands that most training programs fail not at the outset, but over time as dealership personnel changes, newness wears off or value is forgotten. For these reasons, Auto University employs a comprehensive and metric-driven sustainment process at your Honda dealership to ensure the benefits of Service Process Training endure indefinitely.
The Results
"Loyalty Provides The Greatest ROI" Request Info
Dealers who have invested in Service Process Training have experienced significant increases in hours per RO, CSI scores and repeat and referral business. In many cases, the return on investment is recovered during the first week of training.
 Our Service Process Training program produces the most highly trained, highly skilled and customer-focused service personnel possible. Our coaches facilitate a professional environment that increases company profits and customer satisfaction. As a result of the cultural change your Honda dealership will experience through our training, you will gain increased customer loyalty, improved customer satisfaction (CSI) and greater vehicle sales.
Click here to request more information! |
