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For dealers who want to advance to a higher level, our In-Dealership Implementation provides the perfect solution!
Our exceptional, qualified retail professionals have lived the sales and service process in the real world. Our experienced team conducts actual hands-on training at the in-dealership level, in four or five day workshops.
In-House Implementation provides high-energy facilitation, coaching and intensive customized dealership activities by an expert Auto University consultant. These activities include:
- Interactive instruction
- Work-group sessions
- One-on-one coaching
- Problem-solving
- Group role-playing
- Modeling of techniques through direct interaction by the Auto University consultant
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Dealership teams are formed to facilitate the continuous process improvement. By engaging in this activity, your personnel develop the resolve and the techniques to continue successful implementation and re-energize their efforts.
Auto University transforms the culture of your operation into a smooth machine geared to retain customers and grow your bottom line. How you operate is the key to driving the growth of your dealership.
Auto University will train and motivate your entire staff. Auto University is on-site and hands-on, giving your staff complete focus and dedication. With Auto University, your staff becomes a team, and your department becomes an environment that increases customer satisfaction, builds loyalty and attracts new business.
The staff at Auto University is made up of real-world dealership professionals, expert in the key areas of management, motivation, customer relations and sales.
Far from a short-term solution, Auto University trains your service force for the long road ahead. Customer loyalty, increased vehicle sales and a positive work environment are among the results we deliver.
Auto University is not your typical training company. We get results from working with people, as opposed to simply working with numbers. We transform your team to be Proactive, rather than Reactive.
Phase 1 - Installation
This phase begins with a kick off workshop designed to excite, energize and educate your entire dealership team. With on-site real time coaching, your staff will immediately see how customers respond to the new way of doing business.
Phase 2 - Sustainment
Auto University understands that most training programs fail not at the outset, but over time as dealership personnel changes, newness wears off or value is forgotten. For these reasons, Auto University employs a comprehensive and metric-driven sustainment process at your dealership to ensure the benefits of the training endure indefinitely.
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