Every decision in life is emotional. As a manufacturer, you understand this assertion. You want satisfied consumers who will be "customers for life." As a manufacturer, you need to distinguish yourself from all the others. Auto University understands the problems facing your dealerships in today's marketplace and our consultants/trainers are capable of solving these problems.

If you are in the process of developing new programs for your dealers, please consider utilizing the services of Auto University . We want you to stand out from your competition and we're here to help you accomplish that goal.

Customer Retention, CSI and SSI are the key concerns of any automobile manufacturer. Your bottom line will reflect where your company stands in relation to these three very important areas. We are all aware that quality of service and customer service experiences play essential roles in influencing customer retention. Auto University can help your dealers greatly improve in these very important basic areas.

Customer Service is more important today than ever before! Increased competition in today's marketplace makes it imperative that all dealership employees understand and meet the needs of their customers. Only satisfied employees utilizing superior processes can do a proper job of improving sales satisfaction, customer service and the dealer's bottom line.

Auto University has successfully trained a host of franchised Automobile Dealerships throughout North and South America. All of our clients have realized a great measure of success in Hours per R/O, Customer Satisfaction, increased SSI, and both customer and employee retention.

Ted Ings, the President and Founder of Auto University, has delivered workshops at the 2006, 2007 and 2008 NADA Conventions. He is a dynamic presenter who has a national reputation, as well as the background needed to be considered a leader in service and sales processes. Numerous dealer associations throughout the United States have scheduled his workshops based on the positive feedback from the dealers. This interest in our training is indicative of the need dealers see for processes that will increase customer satisfaction, employees' morale, and each dealer's bottom line.
 

• Proposals
• Development
• Inspections

Manufacturer development and training needs to keep current with changing technology and practices in a profession or in the concept of lifelong learning. Developing and implementing a program of professional development is a staple in the Auto University organization.

Auto University - Send Us Your RFP

One of the best tools to communicate between Service Departments and customers are using the Manufacturer Inspection Forms. Here we host each one of them and inlcude specifics.

Mazda Full Circle Report Card