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The Phillips organization attended off site workshops in December of 2003 and followed up with on site implementation during the first week of January. As a result, they increased their average customer pay dollars per RO by .5 in January and .6 in February, compared to a 2.1 annual average for all of 2003. Service Director Bill McLain challenges other Mazda dealers to "Do the math".
With over 900 customer pay RO’s per month, you can imagine the impact this training has had on Phillip’s bottom line.
Testimonials:
"The level of professionalism we reach will help us attract new customer. This was the most worthwhile (sales consulting or business consulting) training we’ve had!"
"This will help us increase our sales in service and our sales per customer in service."
Eric Phillips – Mazda Dealer since 1977
"It raises the degree of professionalism…they’re (customers) just blown away by it when I come out and greet them their packet (per-work folder)."
"I think the entire process is phenominal!"
John Doty – Mazda Service Advisor
"If you’re concerned about customer relations and building your service business with happy customers, this gives you a lot of tools to accomplish those goals."
"The tools that (are taught) will really effectively grow the business and make customers happy with the service we provide."
Matt Phillips – Mazda GSM
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