 This fast-paced, energizing workshop contains all
of the latest, best-kept secrets and outrageously powerful strategies
for Parts Management in presenting, selling, negotiating, closing and
obtaining referrals while maintaining high sales satisfaction throughout
the retail process.
High-Impact Workshop for Service Management
Highlights
Include:
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Increasing Retail Communication Skills
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Managing and Coaching
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Telephone Appointment Skills
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Effective “Meet and Greet” Models
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Take Control of Price Shoppers
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Real-World Fact-Finding Strategies
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Exciting Value Presentation Skills
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How to Train Your Staff
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Developing Role-Play Activities
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Customer-Handling Skills
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Ownership Agreement Strategies
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Management Supervision and Accountability Techniques
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Value Presentation SUPER BOWL
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Managing and Coaching
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Highly-Effective Negotiating Tools
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Advanced Closing Techniques
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How to Properly Ask for a Referral
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Follow up / future business
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Recruiting and Interviewing
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Overcoming Retail Objections
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Tools for Employee Retention
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Conducting Effective Training Meetings
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How to Inspire People
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How to Ask for Referrals
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Implementing your Personal Action Plan
Parts Upgrade product offerings are designed to help dealerships:
- Turn Inventory Quicker
- Increase Return On Parts Investment
- Reduce Idle Inventory
- Improve Off-Shelf-Fill Rate
- Increase Part Sales
- Prepare For A Daily Order Environment
- Earn Inventory Management Allowance (IMA)
- Participate In The One-Time Limited Parts Buyback Program
- Increase Dealer Management System (DMS) Utilization
- Increase Employee Productivity
Designed for dealerships that are using a manual system or a Dealer
Management System (DMS) not compatible with Parts UpGrade processes.
Parts UpGrade BIM Includes:
- Identification of Business Objectives
- Identification of Process Opportunities
- Measures of Success & Failure
- Measuring / Reducing Idle Capital
- Measuring / Improving Off-Shelf-Fill
- Introduction to PC-Based Special Order Control
- Selected Database Audit Opportunities
- Receiving, Receipting & Stockkeeping
- Claims Administration
- Preparing for Daily Order Environment
- Earning Inventory Management Allowance (IMA)
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