 Phone Skills to Ring Up Sales and Increase Shop Traffic
(Half day program: 3 hours) Facilitator: Ted Ings
Primary Audience: Operators, Service Advisors, Appointment Coordinators,
Receptionists, Service Managers, Fixed Operations Directors
Overview: This highly interactive workshop is jam-packed with real-world
scenarios using practical techniques to generate increased service sales and
shop traffic:
- Your dealership will be mystery-shopped prior to the workshop (requires
enrollment minimum two weeks prior to the class)
Objectives:
- Identify and maximize every service opportunity
- Discover the 3 outcomes all customers expects when they call your dealership
for a service appointment
- Tap into your existing customer base
- Replace the 15 mistakes you should never say to a customer - with 5 professional
"word tracks" you should use instead
- Implement your dealership's own appointment script
- Overcome the 7 most common customer objections and set the service
appointment!
- Utilize the multi point inspection to set more appointments!
- Keep them coming back and only to your dealership
- Proactively ring up sales and create new business in your service drive!
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