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This fast-paced, energizing workshop contains all of the latest,
best-kept secrets and outrageously powerful strategies for retailers available
in the retail service drive, via use of powerful selling, communication and
merchandising techniques to increase both sales and customer satisfaction.
Your presenter is Mr. Ted Ings, a twenty-one year veteran of the retail
automotive industry. Mr. Ings brings his extensive experience in having worked
with over 600 retailers across the U.S.A. in developing and implementing
powerful, effective retail training—that works.
First Day: - THE SERVICE PROCESS
- Personal Action Plan
- Planning and Goal Setting
- Competitive Maintenance Survey
- Managing and Coaching Your Team
- Effective Customer Planning and Documentation Strategies (for CSI)
- Telephone Appointment Skills
- Effective Customer Greeting Tools
- Repair Order Write-up Techniques
- Service Walk-Around Strategies
- Presenting Maintenance Menus
- Customer-Handling Skills (for CSI)
- Post Inspection Telephone Tools
- Proper Re-Delivery Techniques
- Customer Satisfaction (CSI) Survey
- Service Manager Tips and Techniques
- Effective Real-World CSI Strategies
Second Day:
- Creating Up-Sell Sales Opportunities—Now!
- Overcoming Retail Objections
- Walk-Around SUPER BOWL
- Setting-up New Owner Clinics
- Follow up / future business (for CSI)
- Best Service Practices (for CSI)
- Recruiting / Interviewing / Staffing in today’s market
- Tools for Employee Retention
- Conducting Effective Training Meetings
- How to Inspire People and Set Goals
- Effective Service Marketing Plans
- Customer Scheduling and Shop Loading
- Delivery Strategies and Techniques
- Implementing your Personal Action Plan
Note: This workshop has the power to skyrocket service and positively impact every department in the dealership. If you are sincerely interested in short and long-term growth and survival, this workshop is a must!
For more information Contact Us now! Call: (800) 344-4100
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