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This fast-paced, energizing workshop contains all of the latest, best-kept secrets and outrageously powerful strategies for retailers available in the retail service drive, via use of powerful selling, communication and merchandising techniques to increase both sales and customer satisfaction.
Day One Agenda
- The Service Process
- Personal Action Plan
- Planning and Goal Setting
- Increasing Retail Communication Skills
- Competitive Maintenance Survey
- Effective Customer Planning and Documentation Strategies
- Telephone Appointment Skills
- Customer Scheduling and Shop Loading
- Effective Customer Greeting Tools
- Repair Order Write-up Techniques
- Service Walk-Around Strategies
- Presenting Maintenance Menus
Day Two Agenda
- Customer-Handling Skills (for CSI)
- Post Inspection Telephone Tools
- Proper Re-Delivery Techniques
- Customer Satisfaction (CSI) Survey
- Service Advisor Tips and Techniques
- Creating Up-Sell Sales Opportunities-Now!
- Overcoming Retail Objections
- Walk-Around SUPER BOWL
- Setting-up New Owner Clinics
- Follow up / future business
- How to Inspire People and Set Goals
- Effective Service Marketing Plans
- Implementing your Personal Action Plan
For more information Contact Us now! |
