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This workshop covers essential elements of the Service Advisor workshops with a focus on what parts of the service process should be coached and what parts should be managed. We also explore tips for jump starting your service business and retention.
Day One Agenda
- The Service Process
- Personal Action Plan
- Planning and Goal Setting
- Competitive Maintenance Survey
- Managing and Coaching Your Team
- Effective Customer Planning and Documentation Strategies
- Telephone Appointment Skills
- Effective Customer Greeting Tools
- Repair Order Write-up Techniques
- Service Walk-Around Strategies
- Presenting Maintenance Menus
- Customer-Handling Skills
- Post Inspection Telephone Tools
- Proper Re-Delivery Techniques
- Customer Satisfaction (CSI) Survey
- Service Manager Tips and Techniques
- Effective Real-World CSI Strategies
Day Two Agenda
- Creating Up-Sell Sales Opportunities-Now!
- Overcoming Retail Objections
- Walk-Around SUPER BOWL
- Setting-up New Owner Clinics
- Follow up / future business
- Best Service Practices
- Recruiting / Interviewing / staffing in today's market
- Tools for Employee Retention
- Conducting Effective Training Meetings
- How to Inspire People and Set Goals
- Effective Service Marketing Plans
- Customer Scheduling and Shop Loading
- Implementing your Personal Action Plan
For more information Contact Us now! | 
