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Train the Trainer

Facilitators will be taught the process, step by step.  Some of things they will learn will include:

  • Facilitation of catalyst workshop, step-by-step
  • Teaching tools and strategies
  • "Why" and "how" techniques
  • Left-brain and right-brain terminology, body language and tone of voice
  • Strategic appointment setting tools
  • Introduction of proper retail terminology
  • Introduction of process map
  • Develop career overview (job description)
  • Evaluate current greeting, menu and presentation techniques
  • Train effective telephone skills and techniques
  • Role play with participants to reinforce process training
  • Train body language (evaluate in-dealership)
  • Process implementation checklist ("coach’s clipboard")
  • The session concludes with a powerful "Super Bowl" of all participants completing a full walk-around (active greeting to thanking the customer) with awards for the best presentations
  • Develop a support structure for program dealer
  • Forum for best practices

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