Train the Trainer

Facilitators will be taught the process, step by step.  Some of things they will learn will include:

• Facilitation of catalyst workshop, step-by-step
• Teaching tools and strategies
• "Why" and "how" techniques
• Left-brain and right-brain terminology, body language and tone of voice
• Strategic appointment setting tools
• Introduction of proper retail terminology
• Introduction of process map
• Develop career overview (job description)
• Evaluate current greeting, menu and presentation techniques
• Train effective telephone skills and techniques
• Role play with participants to reinforce process training
• Train body language (evaluate in-dealership)
• Process implementation checklist ("coach’s clipboard")
• The session concludes with a powerful "Super Bowl" of all participants completing a full walk-around (active greeting to thanking the customer) with awards for the best presentations
• Develop a support structure for program dealer
• Forum for best practices

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